Support
Frequently asked questions
Can't find what you're looking for? Reach out to our team — we reply within one business day.
How much does shipping cost?
Shipping is free on orders over $50, anywhere in Canada. Orders under $50 show the available shipping fee at checkout based on destination and package details.
How fast will my order arrive?
Available delivery timelines are shown at checkout and may vary by product availability, destination, carrier, holidays, and circumstances outside our control. When tracking is available, a shipping update is sent by email.
Do you ship outside of Canada?
At this time, Faucetera+ ships within Canada. Prices are shown in Canadian dollars.
How is my order packaged?
Orders are packaged to protect technical fixtures in transit. If anything arrives damaged, defective, or incorrect, contact us with your order number and photos so we can review next steps.
What is your return policy?
We accept return requests within 30 days of delivery on unused items in original packaging, subject to our refund policy and product-specific exceptions.
How do I start a return?
Email customerservice@fauceteraplus.ca with your order number, item details, and the reason for the return. Items sent back without first requesting a return may not be accepted.
What if my order arrives damaged?
Please inspect your order when it arrives and contact us as soon as possible with photos, packaging details, and your order number.
Are you an authorized reseller?
Yes. Faucetera+ sells genuine products sourced through authorized distribution channels, with manufacturer warranty terms applying by brand and product.
How do I know which finish to choose?
Start by matching visible fixtures in the same room, then compare finish names by brand. Matte Black, Chrome, Stainless, Champagne Bronze, and Brushed Nickel can vary by manufacturer.
Can I order products that aren't listed on the site?
In many cases, yes. Contact us with the brand and model number and our team can help confirm availability or suggest the closest listed option.
Are manufacturer warranties honoured on your products?
Manufacturer warranty terms apply. Faucetera+ helps with order records, product information, warranty direction, and the correct manufacturer contact path.
How do I make a warranty claim?
Start with us if you are unsure. Email your order number, model, photos where relevant, and a description of the issue to customerservice@fauceteraplus.ca .
Do you offer installation services?
We do not provide installation directly, but we can help you find specification sheets, rough-in dimensions, valve requirements, and product documents to review with your installer.
Still have questions?
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